Effective Date: January 11, 2026
Contact: Create Support Ticket

1. Where We Ship

The BodyLuxe Collection currently ships skincare products within the United States.

• Domestic Shipping: Available to all 50 states.

• PO Boxes / APO / FPO / U.S. Territories: [State whether you ship here or not, e.g., “We currently do/do not ship to PO boxes, APO/FPO addresses, or U.S. territories.”]

We do not currently offer international shipping outside the USA.

2. Free Shipping Threshold

We’re happy to offer:

• Free non‑expedited (standard) shipping on qualifying skincare orders over $200 (USD) shipped within the United States.

Notes about eligibility:

• The $200 threshold applies to the merchandise subtotal (after discounts, before taxes and shipping).

• Threshold applies per order and per shipping address.

• Free shipping applies only to our standard / non‑expedited shipping method.

3. Shipping Rates for Orders Under $200

For orders with a merchandise subtotal of $200 or less:

• Shipping rates are calculated at checkout based on destination, order weight/size, and selected carrier/service.

• The exact cost will be displayed before you complete your purchase.

4. Processing Time

All orders are processed on business days (Monday–Friday, excluding holidays).

• Typical processing time: 2 business days from the time your order is placed.

• During high-volume periods (sales, holidays, new launches), processing times may be slightly longer.

Processing time is separate from carrier transit time.

5. Estimated Delivery Times

Once your order has been processed and shipped:

• Standard / Non‑Expedited Shipping (Free over $200): Generally 3-5 business days after dispatch.

• Delivery to rural areas, Alaska, Hawaii, and remote locations may take longer.

These timeframes are estimates only. We cannot guarantee delivery dates once your package is with the carrier.

6. Order Tracking

When your order ships, you’ll receive a shipping confirmation email with:

• Your tracking number

• A link to track your shipment directly with the carrier

If you don’t see this email, please check your spam/junk folder, or contact us via a support ticket.

7. Delays & External Factors

We are not responsible for shipping delays caused by:

• Carrier issues or errors

• Weather conditions or natural events

• Public holidays

• Incorrect or incomplete shipping information provided at checkout

We’ll always do our best to support you in tracking and resolving carrier-related issues.

8. Incorrect Address & Undeliverable Packages

Please carefully review your shipping address before submitting your order.

• If an order is returned to us due to an incorrect/incomplete address, refusal of delivery, or failure to pick up, we are not responsible for reshipping fees.

• If the package is returned and you wish to have it reshipped, additional shipping charges may apply.

• Refunds are not provided for undeliverable packages, except where required by law and in accordance with our Return & Refund Policy.

9. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or arrives damaged:

1. Check your tracking information and any delivery notes from the carrier.

2. Contact the carrier directly to initiate a claim, if appropriate.

3. Create a support ticket with your order number and details.

While The BodyLuxe Collection is not responsible for packages once they are in the carrier’s possession, we will do our best to assist you. Any replacement or reshipment is at our discretion and handled consistent with our Return & Refund Policy.

10. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. The version in effect at the time you place your order will apply to that order.

11. Contact Us

If you have questions about shipping:

The BodyLuxe Collection
Contact Page: Create Support Ticket
Business Address: BodyLuxe PLLC, 875 N Michigan Ave Ste 3620, Chicago IL 60611